Terms and Conditions
This agreement is in effect as of Nov 15, 2013.
We reserve the right to change this User Agreement from time to time without notice. You acknowledge and agree that it is your responsibility to review this User Agreement periodically to familiarize yourself with any modifications. Your continued use of this site after such modifications will constitute acknowledgment and agreement of the modified terms and conditions.
Responsible Use and Conduct
By visiting our website and accessing the information, resources, services, products, and tools we provide for you, either directly or indirectly (hereafter referred to as ‘Resources’), you agree to use these Resources only for the purposes intended as permitted by (a) the terms of this User Agreement, and (b) applicable laws, regulations and generally accepted online practices or guidelines.
Wherein, you understand that:
a. In order to access our Resources, you may be required to provide certain information about yourself (such as identification, contact details, etc.) as part of the registration process, or as part of your ability to use the Resources. You agree that any information you provide will always be accurate, correct, and up to date.
b. You are responsible for maintaining the confidentiality of any login information associated with any account you use to access our Resources. Accordingly, you are responsible for all activities that occur under your account/s.
c. Accessing (or attempting to access) any of our Resources by any means other than through the means we provide, is strictly prohibited. You specifically agree not to access (or attempt to access) any of our Resources through any automated, unethical or unconventional means.
d. Engaging in any activity that disrupts or interferes with our Resources, including the servers and/or networks to which our Resources are located or connected, is strictly prohibited.
e. Attempting to copy, duplicate, reproduce, sell, trade, or resell our Resources is strictly prohibited.
f. You are solely responsible any consequences, losses, or damages that we may directly or indirectly incur or suffer due to any unauthorized activities conducted by you, as explained above, and may incur criminal or civil liability.
g. We may provide various open communication tools on our website, such as blog comments, blog posts, public chat, forums, message boards, newsgroups, product ratings and reviews, various social media services, etc. You understand that generally we do not pre-screen or monitor the content posted by users of these various communication tools, which means that if you choose to use these tools to submit any type of content to our website, then it is your personal responsibility to use these tools in a responsible and ethical manner. By posting information or otherwise using any open communication tools as mentioned, you agree that you will not upload, post, share, or otherwise distribute any content that:
i. Is illegal, threatening, defamatory, abusive, harassing, degrading, intimidating, fraudulent, deceptive, invasive, racist, or contains any type of suggestive, inappropriate, or explicit language;
ii. Infringes on any trademark, patent, trade secret, copyright, or other proprietary right of any party;
Iii. Contains any type of unauthorized or unsolicited advertising;
Iiii. Impersonates any person or entity, including any CXN Corp. employees or representatives.
We have the right at our sole discretion to remove any content that, we feel in our judgment does not comply with this User Agreement, along with any content that we feel is otherwise offensive, harmful, objectionable, inaccurate, or violates any 3rd party copyrights or trademarks. We are not responsible for any delay or failure in removing such content. If you post content that we choose to remove, you hereby consent to such removal, and consent to waive any claim against us.
i. You agree to indemnify and hold harmless Service Connection®. and its parent company and affiliates, and their directors, officers, managers, employees, donors, agents, and licensors, from and against all losses, expenses, damages and costs, including reasonable attorneys’ fees, resulting from any violation of this User Agreement or the failure to fulfill any obligations relating to your account incurred by you or any other person using your account. We reserve the right to take over the exclusive defense of any claim for which we are entitled to indemnification under this User Agreement. In such event, you shall provide us with such cooperation as is reasonably requested by us.
By submitting ayou are giving your consent to be contacted at the phone number you inputted (including wireless number if provided). Contacting you is for the purpose of confirming and scheduling your service request and multiple provider quotes/bids. You understand that automated phone technology or SMS (text messaging) may be used to reach you. Please note that providing consent does not obligate you to purchase or use any product or service.
Authorized use of Service
You must be 18 years of age to be either a Service Provider for or a Customer of Service Connection®. Once and agreement is reached and approved it becomes contractually binding.
Service Connection® (Marketplace/Connection) Platform
Service Connection® is a venue for connecting individuals/businesses (Customers) with service providers (Independent Contractors). As such; Service Connection® neither warrants nor has control over scheduling, quality, timeliness, failure to provide service, individual actions/behavior, or legality of services provided by the Service Provider. Both customer and service provider are responsible for verifying state and local laws, codes, permits or other requirements in regards to requested/performed service.
Service Connection® (Marketplace/Connection) Misuse
Service Connection® Platform Circumvention – utilizing Service Connection® for service/job origination and/or contractor assignment, then separately purchasing service/job and/or completion of service/job outside of the Service Connection® platform.
Solicitation of Service Providers for anything other than services/jobs originating and/or purchased through Service Connection®.
Service Provider Credentials
Any and all background checks and drug screens are executed and maintained by BlueRibbon™
Service providers displaying the Safe Tech badge have had their qualifications, certifications and/or references review and approved by authorized compliance analyst of Service Connection®.
Service Provider Profile Requirements
The Service Provider Profile must contain person specific, factual, and accurate information. All skills and capability listed will be verified. Falsified information may result in suspension and/or removal from the system. The Service Provider “About me” section may contain relevant personal information about the provider, work history, skill sets, capability, and experience. The Service Provider profile “About me” section WILL NOT contain personally identifying information such as full name, company name, phone number, email address, or any variation of the aforementioned. The Service Provider “profile image” if uploaded, must be a verifiable image of said provider. The image WILL NOT contain personally identifying information such as full name, company name, phone number, email address, or any variation of the aforementioned. Service Provider profile “about me” sections and profile images that violate these terms will be removed or edited to comply with the terms of service.
Payments and Change Orders
All payments will be made to, through, or from Service Connection®. At no time will the Customer pay a Service Provider directly. All transactions for service, parts, materials, and/or gratuity will be processed through Service Connection®.
Change orders- A change to the scope of work, parts or materials needed, price of services and /or any other modification to the original requested service.
All change orders must be submitted through the Service Connection® platform.
A full refund may be requested at any point up to 6pm the day prior to a scheduled appointment in the Service Connection® system. Cancellations after 6pm the day prior and same day cancellations are subject to a 20% cancellation fee.
Service Provider warrants and acknowledges a status of Independent Contractor (Service Provider). As such; The Service Providers accepts, schedules, performs, and completes jobs at their sole discretion and in the manner they choose.
Only jobs originating, purchased and completed through the Service Connection® platform are eligible for review therefore any and all reviews of service providers are for jobs originating, purchased and completed using the Service Connection® platform only.
Limitation of Warranties
By using our website, you understand and agree that all Resources we provide are “as is” and “as available”. This means that we do not represent or warrant to you that:
i) the use of our Resources will meet your needs or requirements.
ii) the use of our Resources will be uninterrupted, timely, secure or free from errors.
iii) the information obtained by using our Resources will be accurate or reliable, and
iv) any defects in the operation or functionality of any Resources we provide will be repaired or corrected.
Furthermore, you understand and agree that:
v) any content downloaded or otherwise obtained through the use of our Resources is done at your own discretion and risk, and that you are solely responsible for any damage to your computer or other devices for any loss of data that may result from the download of such content.
vi) no information or advice, whether expressed, implied, oral or written, obtained by you from Service Connection® or through any Resources we provide shall create any warranty, guarantee, or conditions of any kind, except for those expressly outlined in this User Agreement.
Limitation of Liability
In conjunction with the Limitation of Warranties as explained above, you expressly understand and agree that any claim against us shall be limited to the amount you paid, if any, for use of products and/or services. Service Connection® will not be liable for any direct, indirect, incidental, consequential or exemplary loss or damages which may be incurred by you as a result of using our Resources, or as a result of any changes, data loss or corruption, cancellation, loss of access, or downtime to the full extent that applicable limitation of liability laws apply.
All content and materials available on www.servicecxn.com, including but not limited to text, graphics, website name, code, images and logos are the intellectual property of Service Connection®, and are protected by applicable copyright and trademark law. Any inappropriate use, including but not limited to the reproduction, distribution, display or transmission of any content on this site is strictly prohibited, unless specifically authorized by Service Connection®.
Termination of Use
You agree that we may, at our sole discretion, suspend or terminate your access to all or part of our website and Resources with or without notice and for any reason, including, without limitation, breach of this User Agreement. Any suspected illegal, fraudulent or abusive activity may be grounds for terminating your relationship and may be referred to appropriate law enforcement authorities. Upon suspension or termination, your right to use the Resources we provide will immediately cease, and we reserve the right to remove or delete any information that you may have on file with us, including any account or login information.
This website is controlled by Service Connection®. It can be accessed by most countries around the world. By accessing our website, you agree that the statutes and laws of our state, without regard to the conflict of laws and the United Nations Convention on the International Sales of Goods, will apply to all matters relating to the use of this website and the purchase of any products or services through this site.
Furthermore, any action to enforce this User Agreement shall be brought in the federal or state courts You hereby agree to personal jurisdiction by such courts, and waive any jurisdictional, venue, or inconvenient forum objections to such courts.
UNLESS OTHERWISE EXPRESSED, Service Connection EXPRESSLY DISCLAIMS ALL WARRANTIES AND CONDITIONS OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO THE IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT.
If you have any questions or comments about these our Terms of Service as outlined above, you can contact us.
Terms of Service revision 1 6/5/2014